Refund policy
Return & Refund Policy — ECOWEAR
Last Updated: September 12, 2026
At ECOWEAR, your satisfaction matters to us.
If you’re not completely satisfied with your purchase, we offer a 30-day return and refund policy from the date your order is delivered.
Eligibility for Refund
You have 30 days from the date of delivery to request a return.
To be eligible for a refund, your item must:
- Be unused and in its original condition
- Have all original tags and packaging intact
- Include valid proof of purchase, such as your order number or receipt
How to Start a Return
To request a return, contact us at [ECOWEAR SUPPORT EMAIL] and provide:
- Your order number
- The reason for your return
Our customer support team will review your request and provide you with return instructions.
Refund Process
Once we receive your returned item, our team will inspect it and notify you of the status of your refund.
If your return is approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional time to process and display the refund.
Exchanges
Need a different size or color?
Contact [ECOWEAR SUPPORT EMAIL] with your order number, and our team will help you arrange an exchange, subject to availability.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
After reviewing the issue, we’ll provide a replacement or full refund at no additional cost to you.
Return Address
Once your return request is approved, we’ll provide you with the appropriate return address and shipping instructions.
Important: Please do not send your return to an address without first receiving return authorization from ECOWEAR.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Email: [ECOWEAR SUPPORT EMAIL]
Phone: [ECOWEAR PHONE NUMBER]
Address: [ECOWEAR BUSINESS / RETURN ADDRESS]